Every time I call into CSR they took at least a few minutes to look up their "system". Most times I got nothing because I am being told the "system is down" or they "system is extremely slow". It appears most of these companies are experiencing "unusual high call volume" 24x7.
I suppose their "system" is supposed to provide updated information of millions of products by the second. I am an IT guy and I know how these ERP/CSR systems work. No, I did not expect any human to do that, but they should at least relay true information to the customers at the bare minimum.