Well, I have to hand it to Buck, a good message.
(I also now know it was probably the 9-year old’s fault for the @%7%ed-up plates they sent me nearly two years ago.)
To their credit, they were very responsive in terms of quickly sending more @%7%ed-up plates to replace the initial @%7%ed-up plates, so there’s that.
All joking aside, people make mistakes, and it is how they handle them that reveals character. Buck seems to have seen the light. A very good thing.
This doesn’t really address the biggest issue I had with them, which was the owners behavior towards his customers.
If the only way he can keep from being an asshole to customers is to hire someone else to handle those interactions, I’d still prefer to deal with someone else who doesn’t have that issue at all.
I’m glad they are trying to get better and I hope they do. I wouldn’t have an issue using one of their plates or products that could easily be replaced or removed if needed, but I’ll still avoid them for any custom work.
Sometimes the personality traits it takes to start a company, are not the same traits it takes to manage a company and provide great customer service. Hopefully Buck gets it right now. Randy Lee and Scott Falk should be his role models for making great products and doing business right.
Likes pretty much everything in every caliber.
"You win 100% of the fights you avoid. If you're not there when it happens, you don't lose." - William Aprill
"I've owned a guitar for 31 years and that sure hasn't made me a musician, let alone an expert. It's made me a guy who owns a guitar."- BBI
Just got the CH plate delivered today I ordered on the 28th for my G48. Haven't opened it can mounted the optic, but so far, so good.
That was a pretty comprehensive Fall On The Sword letter.
I think sometimes we might lose sight of how small some of these "major" players are in the custom gun industry. I have been in situations (my wife's small print shop) where one critical path person can screw the entire organization, and when they deserve to be fired you urgently need their help to fix the thing they screwed up. It can also be difficult to fire somebody when they might be 20% of the staff.
ETA: Meeting these guys in person got me started on tinkering with my own guns. Randy's (before Scott) demeanor is part of what sent me down the M&P rabbit hole a long time ago.
This reinforces something else I have come to believe -- making quality parts is hard, but doing quality Gunsmithing is orders of magnitude harder than making parts.
Likes pretty much everything in every caliber.