I had a T1 on a rifle, said rifle fell out of the safe and buggered the battery compartment/adjustment knob. Requested an RMA and sent it in to them. The optic was at least 12 years old when I sent it in and I was prepared to just pay whatever to get it fixed since it was well out of warranty and got buggered through my own negligence. Not long after that, I got it back all fixed up and ready to go. Certainly left a very favorable impression on me.