USPS Issues

[texasaggie2005]

No kidding. I placed two orders from a Texas retailer on the same day, January 17. Both orders reached a Texas distribution center and sat in limbo "moving through network" for ten days, then magically appeared in a South Florida distro center. One of those packages was finally delivered yesterday, a full 13 days later.

As for the second, well, it finally made its way as far as my local Post Office, but now has embarked on a new adventure and just reappeared in Ybor City. Wonderful.

I do understand there was some heavy flooding in Texas which may have caused the initial delay, but... really?

Flooding didn't cause the issues. the Missouri City, Tx distribution center is the issue. It's all over the local news how fucked that center is, along with a North Houston distribution center.

I have pre-Christmas packages still showing as lost in Missouri City.

[Borderland]

Im not following?

Are you saying with a check I wont know if you got it?

Never mind. It was a joke. Probably not a good one.

[Casey]

Flooding didn't cause the issues. the Missouri City, Tx distribution center is the issue. It's all over the local news how fucked that center is, along with a North Houston distribution center.

I have pre-Christmas packages still showing as lost in Missouri City.

Yeah, you're probably right.

https://www.khou.com/article/news/lo...e-c39c4ebfc952

[CSW]

Currently waiting for a package that everything was correct but the zip code.
Went to that post office, they would not give it to me.
Has to be redirected.
Wife is having a baby shower for my daughter middle of February.
Tracking says that the things she ordered are at the post office.
They can't find them.
We're a small town, perhaps 1500 people in the winter. The post office might be 40'x80'.
Cant find it?

C'mon.

[Coyotesfan97]

Just saw that UPS is firing 12K employees!

Still send out checks. Havent had a problem since I started writing checks in the mid 90s.

I saw the union got topped out personnel 145K a year. I wonder if it had something to do with that.

[mmc45414]

I saw the union got topped out personnel 145K a year. I wonder if it had something to do with that.

Probably make more than that with the mandatory overtime, that will be mandatory when there are 12k less people doing it...

[UNK]

Not been my experience at all. Ive sent several hundred pkgs priority mail with no reports of problems. I had a pkg from Wilderness Tactical stop moving, it sat there for about a week, I did an inquiry and it started moving a few days later. I also get RX by mail Ive never had a pkg not delivered.

[xray 99]

A holster maker shipped a rig to me but put the wrong zip on the package. The zip was non existent and this really confused the distribution center. My package was circulating in some kind of USPS purgatory. I drove to the distribution center and an employee escorted me in (no public entrance or lobby) and I sat in a supervisor’s office while someone tried to find it. The place was huge. They were very friendly and helpful. They could not find it but a man promised to find it that evening. I had my package two days later.

[TGS]

Ugh. Sing it.

The carriers would do that every single time at the last address I lived at. Without fail, the first delivery notice would instead be a final delivery notice and that it's being RTS'd the next day if I don't come pick it up.

Every. Single. Time.

UPS is a beast. They have a very high turnover not because of unhappy employees, but because they have something like a 97% or 98% efficiency rating on their employees, meaning if you screw up with any regularity you get fired. Those guys and gals are huffin' and puffin' everyday to make their marks, which justifies max'ing out the payscale very quickly (4-5 years) with pay that is dramatically higher than similarly unskilled positions (I think a max'd out delivery driver is making about $120k on average right now, total compensation including benefits is about $170k, which made news a couple months ago). If you work harder and finish your route early, you have the option to go home or take another load, and you start OT pay as soon as taking that extra load...not after the end of your regular shift hours like we would expect. The company is very open that you're there to be used and abused and treated like a pack animal, but that you'll at least be paid well for it while you last.

Very few of them last a decade+ due to the performance metrics and physical burnout of the job.

(note: I was told some of these bits by someone that worked for them a while back, may have changed)

Well, I just wanted to update this.

I would say there's some serious issues at UPS with the way they're currently running things. Perusing the reddits gives me the impression that all the decent workers have bailed or been laid off and the proverbial ship is sinking.

Earlier this week I paid for next day air shipping on an item, and now UPS is playing the "Failed Delivery Attempt" game. Thankfully the shipper was sympathetic to my concern and refunded me the cost of next day air shipping without hesitation...I'm assuming it's a rising complaint that they have to deal with. Some UPS customer service person called me today and asked for proof that a UPS driver never came to my door. When I said that was a ridiculous request and pointed out that there's a problem at UPS with drivers and supervisors playing the "failed delivery attempt" game, she immediately started closing out the conversation and hung up.

There's a special place in hell for these people. I think for now on for sensitive shipments, I'll just go USPS without signature. My current place has a lockbox for packages, so even if I have to put up with the comical USPS routing/tracking which is like watching a ball in a pinball machine, at least they can just drop it in the lockbox instead of being enticed to play the "failed delivery attempt" game to fuck around with their metrics for packages they can't deliver.

[camel]

Well, I just wanted to update this.

I would say there's some serious issues at UPS with the way they're currently running things. Perusing the reddits gives me the impression that all the decent workers have bailed or been laid off and the proverbial ship is sinking.

Earlier this week I paid for next day air shipping on an item, and now UPS is playing the "Failed Delivery Attempt" game. Thankfully the shipper was sympathetic to my concern and refunded me the cost of next day air shipping without hesitation...I'm assuming it's a rising complaint that they have to deal with. Some UPS customer service person called me today and asked for proof that a UPS driver never came to my door. When I said that was a ridiculous request and pointed out that there's a problem at UPS with drivers and supervisors playing the "failed delivery attempt" game, she immediately started closing out the conversation and hung up.

There's a special place in hell for these people. I think for now on for sensitive shipments, I'll just go USPS without signature. My current place has a lockbox for packages, so even if I have to put up with the comical USPS routing/tracking which is like watching a ball in a pinball machine, at least they can just drop it in the lockbox instead of being enticed to play the "failed delivery attempt" game to fuck around with their metrics for packages they can't deliver.

Honestly. United parcel service has been like that for years. Just nobody paid attention. My local delivery driver who is great and almost left after the new union contact. The stuff I ship out leaves undamaged. But hell if my customers get a fucking damaged product.