Bob Cogan earned his place at the top of the list of refinishers. I readily see how Taurus employees got on his nerves. Unless the situation has changed, those at the warranty/repair center demonstrate that they are uninformed and lack authority to make decisions. If Mr Cogan found a defective part on his customers gun, Taurus policy probably required that he return the gun.
In the past, I jumped up and criticized Taurus at every opportunity. I hear that things are getting better.