Valid points and no offense taken at all!
If I had to guess, and I mean guess, I would say they're probably completely overwhelmed with a massive uptake of business. I say that because I have two friends in separate retail institutions locally who say that silencer shop has been a bear to deal with lately. It's their opinion that they were completely unprepared for a massive surge of business with e-forms being rolled out.
Would love to see some stats on how many forms have been filed since things rolled out earlier this year.
But no matter how you slice it, it's always frustrating dealing with the entire NFA process.