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Thread: How would y'all react to this potential CS issue

  1. #11
    Quote Originally Posted by Sig_Fiend View Post
    Escalate it to a manager/owner. The problem sounds to be that no one has taken ownership of the issue and no one is being proactive about correcting it. Possibly a junior employee issue as well but, I'm just speculating.

    If I was spending over $1k on some custom item, I'd expect that company to be proactive and to have good communication. Drip feed me some status emails so I know something is happening. Contact me early if lack of stock in components or base materials is bumping the timeline a bit. Bonus points for some after hours or weekend work that minimizes the post-deadline wait. This isn't rocket surgery.
    The first contact they made was from the vice-president, and i am currently talking with the sales manager. If it comes down to it i do have at least some recourse here as well as through my bank.

    I really want to like and recommend this company, but they aren't making it easy

  2. #12
    Gucci gear, Walmart skill Darth_Uno's Avatar
    Join Date
    Aug 2017
    Location
    STL
    The customer is not always right, or wrong.

    Simply tell them if they can't promise delivery by X date you'd like to cancel. If they're agreeable nobody is any worse off, and everybody goes about their day.

  3. #13
    Delivery dates in the shooting market qualify as light fiction. Or dark comedy. At my age, I doubt I would order anything yet to be produced.

    It goes back a long way. Harry Pope had a sign: Take your work when ready or take it elsewhere.
    Code Name: JET STREAM

  4. #14
    Good news, got shipping notification a few hours ago

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