So i don't want to name names just yet, but it involves a company that is well thought of here.
I placed an order for an item on june 15th, and when i placed the order, the site said there'd be a 6-10 week wait for the specific options i chose. I had no problem with that. Payment was taken, and the wait began.
A day before the 6 week mark, i was called by an employee saying the order was put in wrong, and i was given a few options . one of the options (which i took) was to wait an extra 4 weeks to get what i initially ordered.
At the 10 week mark, i called again to check the status, and was informed it would be an additional 2-3 weeks. About 3 and a half weeks later (9/20/21) i called again, and they said there was a note tied to my order, but the CS rep couldn't see it, and he would call me back once he figured out what it said, and i am currently waiting on that call.
Am i being unreasonable here? This is not the first issue I've had with this company, nor is it the second, but they've always made it right, and they have always been polite and helpful over the phone.
This normally wouldn't be a big deal, but they have had over $1,000 for close to 4 months, and the only thing i have to show for it is an order confirmation email.
What would y'all do in this situation?