Mega Outdoor Store is merging with another Giant Outdoor store to make a great Big-Box Outdoor Store. I decided to cash in my earned reward points before my Visa card turns into a Master card and selected a S&W 640 PC that needed to ordered. Store Associate figured approximately a 2 week time frame when I placed the order yesterday. 15:00hrs today they call "its in come pick it up". Arriving at the store the associate @ the gun counter brings the gun from a back area and puts it on the back counter and directs me to complete 4473 requirements, Im like how about we look at the revolver first. He puts the blue box on the customer side of the counter area now, safety checks the revolver and hands it to me. It is absolutely filthy, has grime built up on the frame around the cylinder slide release button. The cylinder slide release button is sticking forward when pushed and then released, there is a fine turn line on the cylinder itself, lockup on the cylinder is to loose for my liking. My initial thought is this 640 has been on display forever someplace. I ask the associate "so where did this revolver come from" he looks me straight in the eye and says Smith & Wesson". I dispute the firearms condition, he proceeds to tell me he is a 27 year Law Enforcement Officer and a 3 time National Pistol Match Champion and I do not know what I'm talking about. Im like that's great this revolver is BS and Im not excepting it! He now calls a manager & security on me. So before I say or do anything that could be considered hostile I simply tell the manager this revolver has issues your associate has a condescending attitude dealing with me, either order me a new firearm or refund my money. He assured me they would get another gun and i left. So what should I expect when purchasing a new Performance Center revolver? Is it wrong for a big box store to sell firearms from the display case as new once they have been pawed over by x=customers x days on display.