Mini rant time on DRM, customer service, and EA being the literal devil
TL: DR Write your shit down, password safe, a notepad, whatever. write it down.
Despite the current issues of BF 2042 I still have some desire to purchase it. I have enjoyed BF games since the time of bad company 1 and "own" every single BF game.
Having some plans to purchase 2042, but waiting for my monthly data cap to reset before I commit to it,
I decide to load up Battlefield 1 for some fun WW2 action.
I booted up the game and was greeted with a pop-up "we've noticed that you have not signed-in in a while, so for security purposes we have reset you password (which I knew).
Please use the link sent to .....@.....com" Huh, I stopped using that e-mail almost 10 years ago. It literally doesn't exist anymore.
Well I have a second EA account that I created for steam, maybe I can use that. After lots of searching, there is literally no way to link an Xbox from EA's side, it has to be through a game.
Turn on Xbox, boot up BF1. Hit with another reset pop-up. Can't find anywhere to link my accounts.
I go to EA's website and click their the FAQ/help links and there is an option for dealing with a lost email, which sends you an e-mail...to the lost account
Ok, no problem "login through microsoft". Which somehow logs me into my new account despite only being linked to my old one. Ok well I'm in, reset password. *sends another password reset email to the wrong email. Crap.
Customer support it is then.
CS is done only by live chat, ok. Guess I will go back to this when I have more time...
Start ticket, wait 20 minutes for a rep to sign on. Describe the issue. "Ok no problem, we will de-link your account and transfer the data to your new account,
but first we need you to answer some account verification questions." Oh shit, here we go
What is you IP address?
123456789
Last 4 of credit card associated with account
uhh, let me ask my parents what CC they had 15 years ago hang on...
What is the billing address of the account
in the time frame that I made this account was 3 house and 2 911 re-addressings ago
What is you DOB
uhhh 1918? I was under 18 when the account was made so what ever it is it's fake and I don't know
What phone number is on the account?
Remember the house thing? Yeah the phone is kinda like that too
Name an EA title and the exact date you purchased it
for real...is this for real!
"Sorry we can't help you with the answers you have provided at this time. Have a nice day!"
Over 2 hours of my day off gone and now I have hundreds of dollars of games tied to an inaccessible account and I will be barred from playing any future EA titles on my Xbox.
Guess I will play some more warzo....the Caldera update made it unplayable on xbox.