About their emails. I was on the wait list for a City Special and finally got an email with a link. The link was non-functional. After I emailed, they fixed the link and I was able to order. When it arrived, it had some obvious differences. At some point during the emails, they put the new, improved City Special on their site. It's supposed to work better with the Enigma, which I don't have.
My take from all of this is that their site/emails could be a lot better.