Shadow Systems MR920

[mizer67]

Has anyone been able to get ahold of Shadow Systems customer service anytime recently?

I recently picked up a DR920, my first SS pistol as I wanted to start transitioning to red dots and liked the format.

I've tried calling, e-mailing (X5) and left voice messages (multiples of each over a ~week) with no response. If anyone has a direct line to a CS agent, can you PM me? I can't get anyone to respond.

[Andy T]

Has anyone been able to get ahold of Shadow Systems customer service anytime recently?

I recently picked up a DR920, my first SS pistol as I wanted to start transitioning to red dots and liked the format.

I've tried calling, e-mailing (X5) and left voice messages (multiples of each over a ~week) with no response. If anyone has a direct line to a CS agent, can you PM me? I can't get anyone to respond.

Same experience here. I was able to get Shadow Systems support on the phone about 3 weeks ago. But radio silence for the past week. Time to take it to social media?

[mizer67]

Same experience here. I was able to get Shadow Systems support on the phone about 3 weeks ago. But radio silence for the past week. Time to take it to social media?

Probably. I hate airing any dirty laundry without giving the company a chance to take appropriate action, but if they won't respond...squeaky wheel theory applies.

I'm not a particularly patient person but a week feels like a good amount of time to respond to your customer to me.

[G19Fan]

Try calling 2 to 3pm central time. I have had best results then

I have my own issues either their cs. Multiple times claiming something was fixed when ti was not. Ans recently mailing me back a gun without notifying me

[DamnYankee]

I am a long time Shadow System fan and have 5 or so MR920s.

Personally I use the frame and sell everything else. I strip internal parts and sell the slide too. Then use oem Glock for everything

My MR920s were pre CR920 release and I had 2 sticky triggers and 3 guns that didn't cycle right/light strikes.

No issues once I swapped everything to oem Glock. 50k rounds on one.

Their QC and customer service has gotten substantially worse since the CR920. Even frames are coming out of spec now. I had 3 CR920s.

Two had to go back and were still not running when returned. What was annoying to me is on one of them i told them more about how to potentially fix the issue vs their techs. They were sold to buyers at a steep discount with full disclosure.

The one that did run my buddy purchased. But as his round counts have increased his is acting up too.

Another friend brought a new MR920 and DR920 and had a broker firing pin (MR920) and dead trigger (DR920) within 800 rounds. His MR920 frame was also out of spec and had to go back for return to battery/light primer strike issues. He was reissued a brand new frame with a different serial from SS.

I would not buy a SS going forward after my CR920 experiences. In fact my CR920 experiences were so poor that I started using a P365XL as my CCW and general purpose gun (which my wife has been hoping for anyways).

I do love the ones I have. A complete Gen 4 oem Glock slide and Glock internals will get you in a good place.

SS customer service and warranties have been overwhelmed. One of my CR920s was there for over 2 months, came back still finicky.

@G19Fan
What OEM Glock parts do you use for your MR920’s? Which Gen slides and parts will work? I think I want to give this a shot. I love the SS frame. It fits me well. Thanks.

[HCM]

Gosh, this making a better Glock thing is harder than it looks.

Less so if you don’t treat your customers and employees like shit.

PSA has done surprisingly well with the Dagger at a fraction of the cost of the SS pistols.

[G19Fan]

@G19Fan
What OEM Glock parts do you use for your MR920’s? Which Gen slides and parts will work? I think I want to give this a shot. I love the SS frame. It fits me well. Thanks.

Gen 4 slide

Gen 4 internals. Gen 3 trigger works

If yoy want a Gen 4 slide cut for a 509t, shout

[DamnYankee]

Gen 4 slide

Gen 4 internals. Gen 3 trigger works

If yoy want a Gen 4 slide cut for a 509t, shout

Would you happen to have any pics of this combo? Interested to see what it looks like.

[G19Fan]

Would you happen to have any pics of this combo? Interested to see what it looks like.

I sure do. Here you go.

Prior to me moving to the P365XL with a macro grip, this was my preferred G19 setup (and I have a few of these still)

Shadow Systems Frame. Glock everything else (internals, slide, etc). Direct cut 509T that sits super low. I use standard height sights (defoors) and they are lower 1/10 cowitness which is perfect for me

Have a burnt bronze version of this slide availiable for sale as it's a backup and like I said I went full time tot he P365XL series.

https://imgur.com/a/8P4X1xi

[DamnYankee]

I sure do. Here you go.

Prior to me moving to the P365XL with a macro grip, this was my preferred G19 setup (and I have a few of these still)

Shadow Systems Frame. Glock everything else (internals, slide, etc). Direct cut 509T that sits super low. I use standard height sights (defoors) and they are lower 1/10 cowitness which is perfect for me

Have a burnt bronze version of this slide availiable for sale as it's a backup and like I said I went full time tot he P365XL series.

https://imgur.com/a/8P4X1xi

Thanks!