I just tried to explain to two different Ford Parts guys that I needed rubber insulators for Ford Fiesta front struts, "What's the VIN number?"
"Pick one, the struts are going in a Mazda 2."
"Huh? Sir, this is the Ford dealership."
Apparently, those guys didn't get the memo that the Mazda 2 is a slightly re-bodied Ford Fiesta with a Mazda engine.
"Yes, and the parts are going in a Mazda. Now I need 2 of these..." - reads off Ford Part Number.
"I can't look anything up without a VIN."
"Dude, I am staring at the part number right now from parts.ford.com."
"That can't be right, if you need parts for a Mazda."
"Good bye."
I just ordered parts from Japan for the Mazda, strut bumpers and shock bellows from Mazda, they are all marked, "FoMoCo" on them and have Ford part numbers, but apparently I'm the idiot...
I called three dealerships and finally got the 'old' guy (who is five years older than me) who had gotten the memo and immediately knew what to look for and order. I spent 40 minutes on the phone to order two pieces of rubber for 14 bucks...
My wife was just laughing at me, because I kept rolling my eyes and getting exasperated, but rather than try to explain it, I knew better, just hang up and call the next guy. Eventually you'll find the guy who isn't an idiot. You just may have to call four or five stores. Put another way, rather than fight with the guy at the nearest Ford dealership, I ended up going to the one that is 15-miles away, instead of the one that is 2-miles away or the one that is 4-miles away. Next time I know to call that dealership and ask for 'Mike'.