Dan Wesson CS Experience. Not Good…

[FrankB]

I bought a DW Guardian last December. After noticing matching marks under the slide’s finish, I shipped it back to Dan Wesson in March. I called to see how things were going, and they told me they were going to replace the entire pistol…???? They couldn’t give me ANY timetable for the manufacture of a new pistol. When I asked if it would be ready in the next 6 months, the rep gave a long pause, and said they make them in batches during the year. I don’t know how that helps me, and it’s the worst CS I’ve experienced with a gun manufacturer to date.

Does anyone have a positive experience with these people? TIA

[1911Nut]

I had varying satisfaction with their CS over the years prior to the acquisition by CZ.

The level of satisfaction ranged from excellent to poor. About 75% was good to excellent and 25% spotty to poor.

However, there was never a time that any issue was left unresolved. All issues were communications related . . . . never an issue with work or product quality.

Zero experience since the acquisition.

[SecondsCount]

I've had good and bad experience with all gun companies.

Should they stop the presses and build you a new gun? Probably, but right now they may not even have the parts with all the shortages being caused by the pandemic. I do think it was a nice gesture for them to take the initiative on building you an entire new gun.

[M2CattleCo]

I had three DW 1911s over the years and none of them was reliable.

They tried to fix two of them to no avail..

[FrankB]

Should they stop the presses and build you a new gun? Probably, but right now they may not even have the parts with all the shortages being caused by the pandemic. I do think it was a nice gesture for them to take the initiative on building you an entire new gun.

This is a weird one. I noticed light matching marks under sting light, but once you see something… The Guardian ran 100%, and I thought they could just recoat the slide; maybe replace it at most. I strongly considered just using Duracoat in an aerosol can, but they told me to send it in.

[TC215]

They used to have pretty good CS, but during the pandemic CZ took CS away from Dan Wesson and they’re doing it all out of Kansas City (CZ) now. I think it’s gone downhill since then.

[UNK]

They used to have pretty good CS, but during the pandemic CZ took CS away from Dan Wesson and they’re doing it all out of Kansas City (CZ) now. I think it’s gone downhill since then.

Isnt the custom shop guy gone?

[TC215]

Isnt the custom shop guy gone?

Keith Lawton, the VP, oversaw the customs (and built some himself). He is still there. Endre Toth was a ‘smith that oversaw the warranty work. He may have done some of the customs, but I’m not positive. He’s not with the company anymore, unfortunately. He’s a good guy.

[UNK]

Keith Lawton, the VP, oversaw the customs (and built some himself). He is still there. Endre Toth was a ‘smith that oversaw the warranty work. He may have done some of the customs, but I’m not positive. He’s not with the company anymore, unfortunately. He’s a good guy.

The service guy is the one I was thinking of. Didnt they stop doing custom work?

[Trooper224]

DW lost a lot of their key players when the state shut them down during COVID. Warranty is now done by CZ in Kansas City. This all a damned shame. Pre-pandemic, DW was the best thing going in production 1911s. My eight year old Valor is rock solid, as is my CZ1911A1. I shot the Valor this morning at my old geezer retired cop qual. I don't know about the current guns.