I’ve had many thousands of rounds through SROs and the only failure I had was my fault (accidentally peeled the bottom plate off ripping an internal wire). Trijicon replaced it for free.
Every optic include my multiple broken Sigs have had great warranties so usually if I care about the game enough I have a backup gun or two anyway.
I sent my 2.5 MOA SRO out and they received it August 30. They got back to me Sept 22 and said they are unable to fix my unit and will be sending me a new one, watch for a notice from UPS when it ships. I am still watching. My 5MOA SRO is still going strong after about 5,000 rounds which is more than I can say about the Q5 which I just took it off of to send back to Walther after 9,000 rounds.
Based on a conversation I had with Trijicon in February and then a conversation with them a couple weeks ago they're having major supply chain issues just like everyone else.
They've put out a great super-reliable product for decades. If I had to venture a guess they got a bad batch of internals from their supplier and it's going to cost them quite a bit to fix it (both monetarily and in reputation).
I'm not going to give up on them as a company or on their products. I have no doubt they will make it right, but I think they're going to need time.
Order anything recently from anyone? It's likely sitting in a container ship somewhere outside Long Beach because we don't actually "make" much of anything in this country anymore, especially when it comes to raw materials and electronic chipsets. I'm sure parts that go into assembling a SRO are no different.
Received my replacement 2.5 MOA yesterday. It appears as it should. May sell this one as I have found I much prefer the 5MOA. Not sure.
For those looking: SRO’s (2.5 MOA) are back in stock at Kenzie’s as of the time of this post.