About a year after purchasing my Milwaukee M-18 drill/Impact kit the drill trigger and direction control went haywire. Was really aggravated over this reached out to CS on how to repair or replace. Milwaukee CS was excellent because the drill was still under warrantee they emailed a return shipping tag with curbside pickup, and guaranteed me that they had 5 business days to fix or replace the drill. Sure enough few days later received email the drill was fixed and on the way back. Customer Service like this has earned my return business, jigsaw is on deck .