Originally Posted by
Buckaroo Bonsai
I just picked up a P365 XL at the local gun show from a rather large gun retailer in central Florida on Saturday. It really is a great gun!
Based on some of the messages in this thread, I read that they were only including 1 of the 2 12 rnd magazines with the gun, and providing a voucher of some kind for the 2nd one. When I got home and looked for the voucher i discovered there wasn't one in my box.
Yesterday, I went to one of the vendor's retail locations to ask about the voucher and was informed I would have to contact Sig directly. Not happy about that!
I went to the Sig website today and was a little relieved when I found a link to register for the missing mag. This may be ok after all, I thought.
When I entered my serial number it was rejected as an invalid number, I entered it many times to ensure I wasn't making any errors - Odd, but Ok. So I called the phone number on the page; a voice message indicated call volume was excessive and I would need to send an email (or continue to hold indefinitely.) I sent an email with a detail of what happened.
The reply i just received from Sig, was that, according to their records, my gun left the factory with both mags, and if the vendor "misplaced" it, I would have to deal with them myself.
This response is really unacceptable. it was bad enough that Sig unilaterally stopped packing all of the parts in the box, but then to suddenly claim that they aren't doing that in this instance, and if it isn't there it is up to me to deal with the vendor myself.
The never ending finger pointing game, great.
Not sure who I am more disappointed with- my vendor or Sig.
Has anyone else had a similar experience?
PS I love the gun, but I am not sure I will get the bad taste out of my mouth for a long time.
Any Sig reps lurking here? It would be nice to get this rectified quickly.