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Thread: Superb Ruger Customer Service Support

  1. #1
    Member JonInWA's Avatar
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    Superb Ruger Customer Service Support

    A few days ago, when re-zeroing my 1979-vintage Security Six, I noticed that while it adjusted, my windage screw was without any discernible click detents. While Ruger technically no longer supports the -Six series revolvers, in this case the adjustable rear sight is the common one that they use for most of their adjustable-sight revolvers. Basically, they suspected that wear or accumulated dust/grime/shavings/GSR were inhibiting the adjustment screw's performance, and while likely repairable, it was easier simply to replace the entire rear sight assembly. They were kind enough to immediately send me a complete rear sight assembly, gratis.

    Ruger has long been noted for exceptional aftermarket support, and its good to see that exceptional support still exists.

    Best, Jon

  2. #2
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    Kool! And good to know as well. (smile)

    Dave
    Last edited by Dave T; 04-16-2019 at 03:29 PM.

  3. #3
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    I may contact Ruger about one of my security six revolvers. One of the chambers seems to exhibit a more gritty trigger pull than others, and I was getting more blow back on one chamber than others. Would this be a timing issue?

  4. #4
    Member JonInWA's Avatar
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    Quote Originally Posted by TheNewbie View Post
    I may contact Ruger about one of my security six revolvers. One of the chambers seems to exhibit a more gritty trigger pull than others, and I was getting more blow back on one chamber than others. Would this be a timing issue?
    It could be an endshake, worn or out of spec trigger or pawl, or timing. I would call Ruger, but since they're no longer supporting or servicing the -Six revolvers, you'll probably need to have a gunsmith resolve. Rick Devoid, Karol Sokol, or Cylinder & Slide would be my recommendations. Best, Jon

  5. #5
    Site Supporter LtDave's Avatar
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    Quote Originally Posted by JonInWA View Post
    It could be an endshake, worn or out of spec trigger or pawl, or timing. I would call Ruger, but since they're no longer supporting or servicing the -Six revolvers, you'll probably need to have a gunsmith resolve. Rick Devoid, Karol Sokol, or Cylinder & Slide would be my recommendations. Best, Jon
    It also could be as simple as some unburned powder under the extractor star.
    The first indication a bad guy should have that I'm dangerous is when his
    disembodied soul is looking down at his own corpse wondering what happened.

  6. #6
    Member JonInWA's Avatar
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    Quote Originally Posted by LtDave View Post
    It also could be as simple as some unburned powder under the extractor star.
    Yup. A toothbrush is your friend...

    Best, Jon

  7. #7

    Ruger P-90 magazine release spring

    Just needed a spare magazine release spring for my P-90 for "just in case" I needed one. I called and asked if they had one in stock. Was asked for my pistol serial number. The nice lady said she was going to send a free one my way, including postage. Got it within a week. Can't ask for better!

  8. #8
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    I emailed Ruger, let's see what they say.

  9. #9
    Member JonInWA's Avatar
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    Quote Originally Posted by TheNewbie View Post
    I emailed Ruger, let's see what they say.
    I'd recommend personally calling, but let us know how the email route goes.

    Best, Jon

  10. #10
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    Quote Originally Posted by JonInWA View Post
    I'd recommend personally calling, but let us know how the email route goes.

    Best, Jon
    You’re right about calling, but I sent it last night just to see what they said.


    Got a reply today.


    RUGER’S REPLY-

    “Unfortunately, we no longer offer parts and service for this model. You may send in your firearm to our NH facility and we will offer you a replacement model of your choice at a discounted price. Please contact our Customer Service Department for further information at 336-949-5200 and one of our representatives will be happy to assist you.

    For older parts you can check with Jack First at 605-343-9544, Moyer's Gun Repair at 208-587-6408 or Numrich Arms at 845-679-4867 or 845-679-3500.

    Please be advised, Newport Customer Service will be closed on Friday April 19th , 2019. We will do our best to respond to emails and voicemails as quickly as possible upon reopening on Monday April 22nd , 2019. Thank you for your patience and understanding.”

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