Totally agree! A few summers ago I interned at a small federal agency and needed to order some IFAKs containing specific items. Most companies were only willing to sell us their off the shelf kits but TMS was super helpful and customized one to our exact specs. I was a bit surprised by how disengaged some of the companies out there are...I mean I learned more about TMS's competitors from chatting with the TMS rep than I did from any of the other companies.
Is there something about the tactical first aid industry that attracts douchebags or is it just that there are relatively few players so the bad ones stand out more?