Originally Posted by
theJanitor
A few weeks ago, BMW didn't put oil in my cousin's 435, while it was in for routine service. The car never left the dealership, and thecar was only five months away from the end of the lease. When you take into account that they can take a lease back in 2-3 months before the end, and start a new lease, their tactic should have been easy to assume. She told them to end her lease early, and she'd start a new, three-year lease. They told her no, and that since they only "lost the head", they'd fix it and return her car to her.
They could have played it up a bit, and told her that even if BMW NA didn't want to allow it, they forced a her lease completion to be accelerated. She would have told anyone who asked, that BMW bent over backwards for her. Instead, they fought over 2, $600 payments
They could have given he a new car, for 2 months, until the lease was up, and labeled the car as a manager demo
They could have not tried to tell her that the "rest of the engine is fine", and that it was just the head that was damaged. Her husband had to call out the service manager, and I had to tell another buddy at the dealership that they were trying to pull a fast one on her.
After a few weeks of bullshit, they took her car back and cut her a new lease on an X5
It's crazy how they could've turned a huge fuck-up into more sales. Yet they tried really hard to alienate her. Truly puzzling