It never hurts to be judicious about changing recoil springs (or striker/FP springs for that matter). The gun doesn't need to go back to a manufacturer for that.
My department has issued the M&P since 2007 (first the M&P 40 and now the M&P 9). In nearly 15 years of having these guns in-service I can count on one hand the issues we've had and all were taken care of by S&W. For a service weapon, S&W's customer service is nearly without parallel except for maybe Glock (talk to any LE distributor that deals with multiple companies).
There are a lot of these guns in-service throughout the state (every California Highway Patrol officer carries a M&P 40) and @SoCalDep 's uses them as well.
I'm happy to talk with you about them via PM, but I can assure you or anyone else on the internet based on real first hand experience over years of use that they are a solid platform and the 2.0 pistols did nothing but make solid improvements.