Detail the exact issue you are having:
How much ammunition is left over?
What is the date of incident?
Where did the incident take place?
What is your current address and phone number?
What is the order #?
What is the lot # (will be on a sticker on the end of the box above the bar code or below the bar code number)?
What is the head stamp information?
What type of ammunition (ex. 9mm 115 gr)
Is the ammunition new or remanufactured?
For the weapon used I will need the following:
Please include a copy of your driver’s license
What is the make and model of the firearm?
What is the firearm serial number?
Where and when was the firearm purchased?
Do you have a receipt of purchase for the firearm if so please include on file
Please include any photos of firearm damage.
What part of the firearm is damaged and needing replaced?
Please include any documentation from a gunsmith for damage.
Please include the following information:
Was there powder residue in the chamber or barrel after the “failure”?
Was there an audible noise when the trigger was pulled on the subsequent “failure”?
Did you observe any push-ins?
Were any of the components from the “failure” retained?
Were there any function problems immediately preceding the “failure”? (F T Feed, FTF, FTC, FTE)
Was there recoil variation or sound variation in the lot being fired?
How far did the bullet travel into the barrel how many inches?
What was the barrel length?