The wait times for Colt service are absurd. When I sent a 1991 because of an ejection problem a while back the only way I got things moving was by sending a PM to Brent Turchi since he still worked there then.
Colt needs to ask themselves exactly what they are doing to keep people loyal to them beyond the brand name. They have introduced some good models in the past couple years plus they have several pistols available in 9mm. I've been lucky and my Colts have worked just fine for the most part. But there are too many stories like the one in this thread. They bring good products to market with input from legit SMEs, widen their product line, but then continue to have inconsistent QA. It's a shame.