New 642-1, going back to S&W

[HCM]

Two or three weeks isn't bad.

Back in the later 70's and early 80's, I had a run of really bad new guns and sent my garbage Colt Combat Commander in to Colt and it was there 8 weeks. It came back, and they did nothing to it except scratch it up. I sent it back again, and again it was gone a couple of months. When it came back, it had more scratches on it and the FTF issues it had were never resolved. A couple of local gunsmiths said it never should have made it out of the factory and it should have been replaced. Taurus got my first ever gun back a Model 83 that had severe spitting issue, along with a totally messed up barrel. They fixed the timing issue, but the card said, "No problems found". I called them again and argued with someone who said there was "Nothing wrong" with the barrel. Since the rifling was totally non-existent about 2/3rds of the way down the barrel, then appeared again at the muzzle, causing severe leading and ripping the jackets off of bullets, there was something wrong! A look with a borelight would have showed them what was going on. When I was offered close to what I paid for it, I was more than happy to sell both of them. I replaced the Taurus with a Dan Wesson 15-2, and the Colt with a Beretta 92. Both were great guns.

I sent a Colt Wiley Clapp Govenment Model in for repair of a broken slide stop beginning of September 2016 and got it back the end of January 2017.

S&W has always been much faster with warranty work.

[Irelander]

Just called S&W again. They said that they cleaned up the forcing cone and should be shipping it back to me soon. So I'm hoping to have it back in the next few days.

[Irelander]

Just got shipment notification. Should have it back on Wednesday.

[Irelander]

I need to quit looking at the tracking information for stuff. Its frustrating when package seem to go the long way to get to you.

I live in western PA.
6:00PM Package leaves MA.
11:00PM Package arrives in Memphis, TN.

They could have air dropped it to me!

[L-2]

Thanks for the updates. Memphis is a Fedex "hub" and I suppose the system works well overall.
(I bought some SIG P226 grips off Ebay. From the east coast, via US Mail, it was mis-sent to Hawaii, over a three day weekend, and finally got to me in California. The 3 day estimating transit time took ~10 days for that purchase.)

Over the years, I've had several firearms needing work or replacement, including a couple of S&W revolvers.
I've been following your thread to see how S&W's service comes through for you.
As I type this, I'm wearing my 642-1 right now.

[Irelander]

Just got email notification that it was delivered to my house.

[Irelander]

The forcing cone looks really good now. No burr and much more smooth than before. I had left the Apex trigger return spring in the gun when I sent it back cause I didn't feel like removing it. S&W removed it for me but actually gave it back to me which I was surprised to find. However, the stock trigger feel pretty nice now and I remember being underwhelmed by it before. Wondering if maybe they smoothed things up inside. I haven't cracked the side plate to inspect yet.