Page 3 of 4 FirstFirst 1234 LastLast
Results 21 to 30 of 34

Thread: Shout out to Benchmade customer service

  1. #21
    Deadeye Dick Clusterfrack's Avatar
    Join Date
    Jun 2013
    Location
    ...Employed?
    I've used blue loctite on clip screws on multiple folders. Only problem is you may need to heat the screws with a soldering iron to remove them without stripping the heads.
    “There is no growth in the comfort zone.”--Jocko Willink
    "You can never have too many knives." --Joe Ambercrombie

  2. #22
    Member
    Join Date
    May 2016
    Location
    Coal Country in central PA
    Yeah, blue loctite is AOK; I'll use a little bit on the pivot screw as well.

    The coatings are no guarantee that rust won't happen. I had my partially serrated 810 (it's coated) in a box on my worktruck for a while and it started showing a few spots. Nothing serious, but it will happen. My satin finished 810 is in M390 and I don't have a whole lot of experience with that steel in the elements. I will say that it's my least favorite of my 810's. I think the heat treat wasn't great on that one, it's about impossible to get an edge on, and it doesn't stay at all. I've got another Benchmade in M390 and that one is fine.


    Sent from my iPhone using Tapatalk

  3. #23
    Supporting Business CS Tactical's Avatar
    Join Date
    Nov 2015
    Location
    Sacramento, CA
    Quote Originally Posted by Kanati View Post

    The coatings are no guarantee that rust won't happen. I had my partially serrated 810 (it's coated) in a box on my worktruck for a while and it started showing a few spots. Nothing serious, but it will happen. My satin finished 810 is in M390 and I don't have a whole lot of experience with that steel in the elements. I will say that it's my least favorite of my 810's. I think the heat treat wasn't great on that one, it's about impossible to get an edge on, and it doesn't stay at all. I've got another Benchmade in M390 and that one is fine.


    Sent from my iPhone using Tapatalk
    Thank you for the information, I've been debating on which finish to get when our sister company which is a new Benchmade Dealer gets them in
    CS Tactical
    For the best pricing on Optics please PM or call 916.670.1103
    Dealer for Zero Compromise, Tangent Theta, Leupold,
    Nightforce, MDT, Vortex, XLR Industries and more...
    www.cstactical.com

  4. #24
    Member
    Join Date
    Jul 2012
    Location
    South Florida
    I've been meaning to send my 810 in for a cleanup, one of the springs broke in the locking mechanism and it needs a good sharpening. I've heard nothing but good things about Benchmade CS... you get what you pay for.


    Sent from my iPhone using Tapatalk

  5. #25
    Site Supporter 1911Nut's Avatar
    Join Date
    Jul 2011
    Location
    Arizona
    Just noticed this thread. I had sent my Benchmade 709 in for a tuneup and sharpening about two weeks ago and just received a notice from them that it was on it's way back to me, with a delivery date of 2/7.

    This is the second time I have returned this knife over a few years. The first time, the turnaround time was equally fast and the quality of service was outstanding.

  6. #26
    Member
    Join Date
    Mar 2013
    Location
    south TX
    Quote Originally Posted by Rich_Jenkins View Post
    Technical question for you guys: Any issues in using some blue loctite on the three clip mounting torx screws?

    My clip is kind of coming loose from time to time...I was thinking since I had the blue loctite, just a bit on each would set them in place more.

    Thoughts?
    Rich,
    You can also use clear nail polish as a thread locker. It's cheap, not as messy, unaffected by heat, and your wife may have some on hand anyway.
    "It's surprising how often you start wondering just how featureless a desert some people's inner landscapes must be."
    -Maple Syrup Actual

  7. #27
    Site Supporter
    Join Date
    Jul 2015
    Location
    The Keystone State
    I sent my Griptilian in two weeks ago and today I received something I thought might be unusual, but certainly appreciated. Customer Service emailed me to inform me that this time of year is not the best for quick service, recommending from early May to early August for the fastest turnaround. This was not an apology or an excuse - indeed, none is needed as I should have my favorite blade back within 5 days. However, I will take their advice in the future.
    Last edited by 11B10; 02-16-2017 at 06:03 PM.

  8. #28
    Good to read all these positive experiences. I've been carrying a Triage lately but have been nervous about how I'm going to sharpen the safety cutter. I am pretty good at sharpening normal knives so I don't think I'd send in a knife just for that, but knowing the option is there to get the safety cutter reset to new is an option I'm happy to have.
    Join FPC

  9. #29
    Member eb07's Avatar
    Join Date
    Jul 2013
    Location
    AZ High Desert
    Benchmade is awesome. I lost my knife for 22 months in a wash on one of my properties and I found it. Cleaned and ran it for another 6 years then sent it out and it was serviced and returned under life-sharp free of charge.

    The original story:

    I bought my first Benchmade a 14200SBT in Early 2008. I became an axis lock fan boy and used it for everything and it became my daily carry.

    I lost it October of 2008 in a desert wash on my 4 acre property when it came out of my pocket at night while we were having a party ( I had a huge fire pit in the yard and about 10 friends over).

    I originally I though I lost it in the state trust land out in front of my house while quail hunting that evening before nightfall or maybe in the house itself. I had many whiskeys that night and my memory was foggy as was all the other attendees memories and a lot of speculation occurred as to where I might have lost it. It drove me nuts for two weeks.

    I looked and looked finally giving up. Replacing it with a BM 530 and moving on.

    There was a storm and flash floods went crazy one night in what they called a 20 year storm and and the wash on the property ran pretty deep... a couple of times. This happened September of 2009 over a year after I lost it:







    I then bought another house an hour away in July of 2010 so I rented out that home to some close friends.

    In August of 2010, 22 months after I lost it, I got a phone call from my friend stating they were walking the wash (above), saw a very small piece of metal sticking out (the pocket clip) and low and behold it was my lost Benchmade.

    It was so caked with dirt and rocks it would not open. As you saw from above it was underwater. Not once but multiple times over the 22 months during the monsoons.

    So I rinsed it off with soap and water, then tore it apart and cleaned it with steel wool and oiled it up and reassembled it. Put it on the sharpener and it was ready to go.

















    Some galvanic corrosion scars were all that's left of it's 22 month outdoor excursion. Thankfully I live in low humidity Arizona or it would have been a lot worse.

    So here I am 8+ years later and going on the 6th anniversary of it's recovery and I just wanted to share it's story as I still carry and use it daily.



    Props to Benchmade... 9 business days from when they received it until I got it back.

    Replaced all parts and gave me a nice new low ride pocket clip

    It is my favorite knife and I will carry it for as long as I can. Love the axis lock
    Last edited by eb07; 02-22-2017 at 12:17 PM.

  10. #30
    THE THIRST MUTILATOR Nephrology's Avatar
    Join Date
    Sep 2011
    Location
    West
    Benchmade is awesome. A long time ago, my idiot roommate tried using my Griptilian to open oysters (she had no clue what an oyster knife is and assumed it was the same kind you use to cut things) and snapped off about 1cm of the tip. Benchmade reprofiled the blade, sharpened it, and sent it back to me free of charge. Incredible company. Sadly I lost that knife last year when I was helping my ex remodel her condo. No idea where it went... I'll have to get my hands on another FS grip one of these days.
    Last edited by Nephrology; 03-02-2017 at 09:57 PM.

User Tag List

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •