I called their customer service at 3:57 PM eastern time yesterday (that's 11:57 AM their time in CA) and did the typical thing where it captures your number, you leave a brief message, and they are supposed to call you back.
I have not yet been called back. They had literally the entire afternoon of their work day yesterday, a non-holiday run of the mill Tuesday, and didn't return my call.
However, this morning I responded to an email from the specific CS guy I dealt with the first time, wherein I requested a brand new light, and soon...I got this back about an hour ago:
"Hi ___,
We will get another UPS label out to you within 24 hours. When your XC1 was in for inspection, the repair technician could not find a problem with it. I promise to replaced as soon as it arrives.
Thank you,
Steven ____
Technical Support Supervisor
..."
So, I was right. They did literally move it to a different box and ship it back to me in exactly the same condition it arrived. I don't know what they did with it to look for a problem...but probably not much because it's pretty easy to have it mess up just playing around for 1-2 minutes. And why did it take a month to get it back to me if all they did was look at it, think nothing was wrong, and send it right back?
Seriously, what the heck