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Thread: Midway off the radar

  1. #1

    Midway off the radar

    Anyone know anything about what's going on at Midwayusa? I've been ordering stuff from them for a long time but now customer service has gone completely down the tubes. You can't call or chat with anyone, and emails only receive form responses. Bogus tracking numbers, people not receiving products or any feedback.

    I'm going through that right now. I've emailed multiple times about an order supposedly shipped 3 weeks ago with a bogus tracking number and I've yet to see it. I went on their facebook page and it is filled with people making the exact same complaint. It looks like Larry Potterfield turned things over to Matt Fleming and things have gone straight down the crapper.

  2. #2
    Soul Brother Number 1 Greg's Avatar
    Join Date
    Jul 2015
    Location
    Utah
    Maybe they outsourced CS to India.
    Suppose you were an idiot. And suppose you were a member of Congress. But I repeat myself.

  3. #3
    TOLERATED BY STEPHANIE LittleLebowski's Avatar
    Join Date
    Feb 2011
    Location
    VA
    Banned for not shopping at the above Brownells link

  4. #4

  5. #5
    I don't order much from MidwayUSA, I usually only order from them when Brownells or Primary Arms doesn't have what I need. I ordered a VLTOR A5 kit a week or two ago and had it in like 5 days.

  6. #6
    Quote Originally Posted by LittleLebowski View Post
    Banned for not shopping at the above Brownells link
    After this, that problem will be permanently solved

  7. #7
    Member SecondsCount's Avatar
    Join Date
    Feb 2011
    Location
    Utah, USA
    I've been a customer of Midway's for almost 30 years. Over the years their prices have gone sky high, they keep changing their policy on free shipping, and customer service keeps getting worse.

    Palmetto started the trend with less customer service but at least their prices are fair. Midway and Brownells still have higher prices and now poor customer service.
    -Seconds Count. Misses Don't-

  8. #8
    dare to speak truth blues's Avatar
    Join Date
    Aug 2016
    Location
    blue ridge mtns
    That's progress for ya.
    Beware Defeat the American Taliban

  9. #9
    Site Supporter Leroy Suggs's Avatar
    Join Date
    May 2013
    Location
    Gnatville, Fl.
    Same thing here. Bogus tracking. No product.

    Fuck Potterfield

  10. #10
    dare to speak truth blues's Avatar
    Join Date
    Aug 2016
    Location
    blue ridge mtns
    Quote Originally Posted by Leroy Suggs View Post
    Same thing here. Bogus tracking. No product.

    Fuck Potterfield
    As I recall, it's been a while, they would send out tracking a few days ahead of actually getting it to the shipper.
    Beware Defeat the American Taliban

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