From CBS News:
Because bureaucrats may not understand the implications of this, an ACSI analyst helpfully opined, "It's much more difficult to govern if the entire population dislikes you."The federal government has joined the ranks of the bottom-of-the-barrel industries, according to a new survey from the American Customer Satisfaction Index. Americans' satisfaction level in dealing with federal agencies --everything from Treasury to Homeland Security -- has fallen for a third consecutive year, reaching an eight-year low.
An eight-year low, you say? That period seems to correlate with something....