And therein lies the real travesty. The competent folks don't get any skill building, and the frigging slugs who should be selling shoes get a tit stuck in their mouth and one-on-one coaching. Been there, done that, ate the frustration.
But nowadays, with the "No Slug Left Behind" policies of most agencies that nobody dares to challenge... well, anyone depending on the cops to keep him safe is nothing more than a walking future victim file number.
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