So the original "shipment" notification i got from Ruger a while back was not for my pistol, but for the soft case I shipped my pistol in. I guess they felt the need to fed-ex it back to me because they couldn't trust themselves to keep track of it. Anyway, I called them back this morning to check the status, and apparently they tried to call me a week ago, but I never got any message. So, now I'm getting a new pistol. The customer service rep didn't have any details so I just said go ahead and send it. Apparently more was going on than just the loose firing pin bushing.