Originally Posted by
Mark D
Can relate. Recently lost a clip from a new Fenix PD25R. Light was less than a month old. I emailed back and forth with Fenix, eventually followed up with a call, and after a lengthy wait I was told that I needed to talk to another branch of Fenix. Called that branch (sounded like an offshore customer service farm) and offered to buy 3 extra clips. The CS agent advised that in addition to the price of the clips ($5 each I think), shipping would be $12. I balked, and the agent said he'd ask the supervisor if shipping could be waived. He emailed me later and said they'd waive shipping, but I needed to go online and set up an account. At that stage I said "enough" and vowed never to buy another Fenix product. I like their lights, but I won't enable that level of customer service BS.