because I don't suck and H&K doesn't hate me

[JodyH]

Just wanted to drop a note on the exceptional service I received from H&K this morning.
I called up to order some springs for my P2000 (just passed the 20k round mark) and they went above and beyond the call of duty to take care of me.
:cool:

[gtmtnbiker98]

So, what did they do that was above and beyond? Curious. Love to hear the good stories. I had an issue last year with a new HK45c. The hammer had an issue where the rubber was separating from the metal portion of the hammer. Before it got worse I called them and they requested that I ship it in and had it back to me in 7 business days. They also updated the detent plate and did a "once over" on the entire weapon. Good enough for me.

[JodyH]

Some of the springs I wanted were out of stock so the CS rep offered to send me one from their gunsmith's stock at no charge and gave me a substantial discount on a recoil spring assembly.

[TCinVA]

H&K's customer service has certainly improved. H&K USA's current leadership is very concerned with doing well by customers, from what I understand. I've found H&K to be very helpful and easy to work with when I've dealt with them since buying my P30's.

[mlk18]

A buddy of mine had issues with the trigger going dead on his H&K USP 40 and after giving them a call they sent new parts out ASAP (free IIRC). We were all suprised having heard horror stories about their customer service. Apparently they have changed their ways. Good for them!

[Pistol Shooter]

I've had very good experiences with HK customer service. Travis and his co-workers have been extremely nice and helpful on the two occasions I dealt with them.

Almost two years ago, my wife and I attended the NRA Convention in Charlotte.

We spent quite a bit of time at the HK booth and met many of the HK folks who'd come up from Georgia for the event.

They were a great bunch of people who loved to talk all things HK.

Jill and I came away from the HK booth with all sorts of free goodies too - stickers, hats, lapel pens and a cool HK trailor hitch cover. ;)

[KentF]

JodyH, glad to hear of your experience. I called about getting springs to convert my P30 to a V1 and was just told they were out of stock. Not complaining, mind you. I can't imagine them offering to rob the gunsmith's stock every time a customer called. ;) I'm waiting to hear from HKparts.net when they get the springs in.

[wrt81]

I've called a few times to order springs and have always had a great experience. Nothing overly amazing, but one time they had to put a few of my springs on back order due to them being out of stock. They said it may be a few weeks to a month, but less than a week later I got them in the mail. Not sure if they came in early or what, but I was happy.

[JodyH]

Must have been my charming personality.
:p